Return & Refund Policy
Hassle-Free Returns, Customer Satisfaction
At DailyLifely, our goal is to make sure you look and feel your best. We understand that sometimes a product might not fit perfectly or meet your expectations. Here is our simple process for returns and exchanges.
Eligibility for Return/Exchange
To be eligible for a return or exchange, your item must meet the following criteria:
Condition
The item must be unused, unwashed, and in the exact condition you received it.
Tags & Packaging
All original tags and packaging must be intact.
Timeline
You must raise a complaint or request within 3 days of receiving the delivery.
Valid Reasons for Return
We happily accept returns for:
- Manufacturing defects (e.g., torn fabric, stitching issues)
- Wrong size or product sent by us
- Product color or design does not match the website image (minor 10-15% color variation due to lighting is excluded)
How to Exchange
Step 1
Contact our customer service at [email protected] or WhatsApp us with your Order ID and photos of the issue.
Step 2
Once approved, send the product back to our address.
Step 3
After we receive and inspect the item, we will send you the replacement.
Note: If you are exchanging for a size issue (ordered wrong size), the delivery charge for the exchange will be borne by you.
Refund Policy
We generally offer exchanges. Monetary refunds are only issued if:
- The product you ordered is out of stock and we cannot provide a replacement
- The product has a major defect and you do not want a replacement
Processing Time
Refunds are processed within 7-10 working days to your original payment method (Bkash/Nagad/Bank).
Important Notice
Advance delivery charges paid for Cash on Delivery (COD) orders are non-refundable if you cancel or refuse the order after dispatch.
Need Help with Returns?
Our customer service team is ready to assist you with your return or exchange request. Contact us through any of the following methods: